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Service
Nexa3D XiP EverCare Plan Service and Warranty Plan (3 Year)
EverCare is Nexa3D's enhanced service and support plan for the XiP desktop printer — priority support and warranty service, 3-year term.
- ✓ Covers one XiP desktop printer and up to five named users
- ✓ Priority technical support plus warranty service from Nexa3D
- ✓ 3-year term · activated after purchase
$3,852
Price held 7 days after order.
About this product
The plan includes –
Standard Services offered to all users of the XiP ecosystem:
- Knowledge Base – Our online support portal full of in-depth self-help tools
- Live Chat – Real-Time text chat with live Nexa3D support agents
- Email Support – Asynchronous technical support via our email ticketing system
Additional services:
- A dedicated team of EverCare service agents – 3D Printing Experts who are on standby to provide priority technical support and consultation
- Live video training session – A custom 60-minute video consultation session with an EverCare Expert for you and your team to gain proficiency with your XiP 3D Printer. This can be used for initial onboarding, or for further clarification after you’ve gained experience with the printer.
- Unlimited Phone, SMS, and Video Support – Direct support channels designed to help you quickly troubleshoot print or hardware issues:
- Phone Support – A dedicated EverCare support hotline for quick answers to your troubleshooting or purchasing questions
- SMS Support – An extension of our e-mail support system that allows you to reach us and receive ticket updates directly via text message on your cell phone
- Video Support – On-Demand, short video consultation sessions that can be requested during a support conversation in order to expedite troubleshooting, as well as live screen-sharing to help with a nuanced software question
- Printer Hot-Swap – Should your XiP 3D printer need a physical repair, we will cross-ship a replacement printer to you in order to prevent downtime while we service your device
- Consumables Subscription Management – set an auto-renewing consumables order based on a cadence of your choosing
- Priority Handling – Priority shipping of in-field replaceable hardware components and consumables when you get into a pinch
| Brand | Nexa3D |
| Platform | XiP |
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Nexa3D EverCare Service and Warranty Plan for XiP Pro, xWASH, and xCURE (3 years)
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- ✓ Covers the XiP Pro plus the xWASH wash and xCURE cure stations
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Nexa3D XiP Print Process Training (virtual 90min)
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- ✓ Live virtual consultation on XiP printing workflows and print optimization
- ✓ Up to five participants per session — good for onboarding a team
- ✓ Scheduled after purchase at a time that suits you
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Nexa3D XiP Pro EverCare Service and Warranty Plan (1 Year)
EverCare is Nexa3D's enhanced service and support plan for the XiP Pro — priority support and warranty service to keep production running.
- ✓ Covers one XiP Pro printer and up to five named users
- ✓ Priority technical support plus warranty service from Nexa3D
- ✓ 1-year term (annually renewing) · activated after purchase
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- ✓ Eight hours of Nexa3D Services setup and consulting for a XiP fleet
- ✓ Tailored to your workflow, layout, and throughput goals
- ✓ Scheduled after purchase with the Nexa3D Services team
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EverCare is Nexa3D's enhanced service and support plan covering the XiP Pro printer plus the xWASH and xCURE post-processing stations — one plan for the full workflow.
- ✓ Covers the XiP Pro plus the xWASH wash and xCURE cure stations
- ✓ Priority technical support plus warranty service, up to five named users
- ✓ 1-year term (annually renewing) · activated after purchase
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Nexa3D XiP Pro EverCare Service and Warranty Plan (2 Year)
EverCare is Nexa3D's enhanced service and support plan for the XiP Pro — priority support and warranty service to keep production running.
- ✓ Covers one XiP Pro printer and up to five named users
- ✓ Priority technical support plus warranty service from Nexa3D
- ✓ 2-year term · activated after purchase
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Nexa3D XiP Out-of-Warranty Repair
Out-of-warranty repair service for the Nexa3D XiP — a repair charge to get a XiP outside its warranty back into service.
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- ✓ Nexa3D-supported repair, not a third-party workaround
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Don't see yours? Email [email protected] — NDA standard, typical reply within 4 hours.
What does the XiP EverCare plan cover?
EverCare is Nexa3D's enhanced service and support plan for the XiP desktop printer. It covers one printer and up to five named users, bundling priority technical support with warranty service so you reach the highest level of printing success on the XiP.
How long is this plan?
This is the 3-year XiP EverCare term, prepaid up front for three years of continuous coverage — the lowest effective annual rate and no renewal to track. A first-year plan and a 2-year plan are also available.
Can I cover more printers or users?
Each EverCare plan covers one printer and up to five users. For a fleet or a XiP print farm, add one plan per printer or contact us for multi-unit and purchase-order pricing.
Place your order, or talk to an engineer first
Order Nexa3D XiP EverCare Plan Service and Warranty Plan (3 Year) direct, or talk to materials engineer